Refund & Returns Policy

Effective Date: October 15, 2026
Last Updated: October 15, 2026

At Bravko LLC, we want you to be satisfied with your purchase. If something is not right, this policy explains how returns and refunds work for orders placed on bravkollc.com. For orders placed on Amazon, Amazon’s returns process applies, and you can start your return directly from your Amazon account — the standards below match or exceed what we offer there.

1. Return Window

  • You may return most items within 30 days of delivery for a full refund.
  • Items should be returned in their original condition, with all accessories, manuals, and original packaging included.

2. Non-Returnable Items

  • Items that have been physically damaged after delivery, other than a manufacturing defect.
  • Software or digital products that have been downloaded or activated, where the seal/licence has been used.
  • Items missing parts or accessories that were included on delivery, unless the item arrived that way.

3. Faulty, Damaged, or Wrong Items

  • If your item arrives damaged, faulty, or different from what you ordered, contact us within 30 days at info@bravkollc.com or +1 (572) 493-9791.
  • We will arrange a replacement or a full refund, including your return shipping cost, for items that arrive damaged, faulty, or incorrect.

4. How to Return an Item

  1. Contact us at info@bravkollc.com with your order number and the reason for the return.
  2. We will confirm your return and provide the return address/instructions.
  3. Pack the item securely in its original packaging with all accessories.
  4. Send it back within 14 days of our confirmation. For change-of-mind returns, return shipping is paid by the customer.

5. Refunds

  • Once we receive and inspect your return, we will email you to confirm approval or rejection of the refund.
  • Approved refunds are issued to your original payment method within 5–10 business days of approval.
  • For change-of-mind returns, the item must be unused and complete; where an item has been used or parts are missing, a partial refund may apply.

6. Exchanges

If you would like a different model or a replacement for a faulty item, contact us and we will arrange the fastest solution — normally a replacement shipment or a refund so you can place a new order.

7. Cancellations

You may cancel an order free of charge any time before it is shipped. If the order has already shipped, it can be returned under this policy after delivery.

8. Contact

Bravko LLC, 13740 N Highway 183 Ste L2 #462, Austin, TX 78750, USA — Email: info@bravkollc.com — Phone: +1 (572) 493-9791. Owner: Kamran Khan.